Today I had an experience at the Emergency Department that left me quite upset and emotionally drained. I arrived in a lot of pain and have now been here for over 4.5 hours, still without being seen by a doctor.
When I first came in, they asked about my pain level. I explained that it was very high and rated it 10 out of 10 because I was genuinely struggling. Even so, I was only given a Panadol and asked to wait.
After about 3.5 hours, I finally had an X-ray done. It has now been over an hour since the X-ray, and I still haven’t received any update or medical assessment, just brief interactions with the nurses, who were kind but unable to do much more.
What made this experience even more difficult is that the waiting room was empty. Only one person was ahead of me, and throughout all these hours only one baby came through the emergency doors and he was sent inside to infant department.
When I asked for information, I was told the doctors were attending ambulance cases, but there was no communication, no clarity, and no reassurance.
Being in pain, worried, and waiting without any information is incredibly stressful. I understand emergencies can be busy and unpredictable, but a simple update or acknowledgement can make a huge difference for someone who is scared and hurting.
I truly hope the hospital can improve communication and patient care, because a little empathy goes a long way — especially in moments like this.
Marco Aurelio Martins
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February 17, 2026
We have been at Sunshine Coast University Hospital since last Friday, and we honestly could not be more grateful for the care we received.
From the moment we walked in, every single staff member treated us with kindness, professionalism, and genuine compassion. Over the past days, we’ve had around 30 different doctors, nurses, midwives, and support staff looking after us , and every single one of them has been incredible.
During such an important and emotional moment in our lives, they made us feel safe, supported, and truly cared for. Our baby and mama are both happy and healthy, and we know that’s largely thanks to the dedication and expertise of this amazing team.
We can’t thank you enough for everything you’ve done for our family. The Sunshine Coast community is incredibly lucky to have such an outstanding hospital and team of professionals.
Forever grateful.
Sarah P
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February 19, 2026
I am writing this review for other women in the hope they can avoid what I went through. I was advised after birth to see a physio due to a severe tear. The woman Vanessa who I saw had a complete lack of empathy, was very judgemental and seemed very annoyed when I didn't immediately give yes/no answers to her questionnare of boxes to be ticked. Notes say initialy the patient initial denied details, was vague. I felt completely unsupported at a very vulnerable time in my life. Having just given birth, and having travelled over 50mins with a newborn I left crying for the first and only time postpartum. I never returned. Luckily, I was recommended a private physio who was absolutely amazing. I am beyond grateful for her empathy and support at this time in my life and supporting me thorugh my long recovery. I hope other women seek out a private physio who truly supports them. I am lucky that I never suffered Post posrtum depression but I can see how situations like this could absolutely push women into or further into this. I hope there is some training for future physios. Women don't need emotionless robots at this time in their lives.
Emily Shepherd
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March 03, 2026
I cannot speak highly enough about this hospital!
We had been to Gympie hospital for reduced fetal movements and were declined even having a CTG. We approached maternity here and were put in straight away to monitor baby! We were offered to be induced being 39+4 pregnant and started the induction that night.
From being seen straight away, the doctors and midwife’s were amazing. They explained every step of the way as I was unsure of being induced.
The facility’s are top notch with beautiful delivery and recovery rooms!
We didn’t have one problem with any of the staff members here and felt well supported throughout the induction, baby being born, the after care throughout our 2 night stay and information provided upon discharge!!
Sophie Hough
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January 09, 2026
I would like to express my gratitude to all of the staff, emergency triage, nurses and doctors.
The emergency room was absolutely full with a 6-7 hours wait. I could see the nurses working so hard to handle the workload and the triage staff maintained their professionalism and kindness under these circumstances.
Once I was seen to, I was treated with respect, kindness and a high level of professional care by the nurses and doctors over the 2 night stay.
Due to the treatment I received and their high knowledge of emergency medicine, I am feeling much better and will have a life changing effect moving forward.
Thank you so very much.
Carmen Hough🙏🏼
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Today I had an experience at the Emergency Department that left me quite upset and emotionally drained. I arrived in a lot of pain and have now been here for over 4.5 hours, still without being seen by a doctor. When I first came in, they asked about my pain level. I explained that it was very high and rated it 10 out of 10 because I was genuinely struggling. Even so, I was only given a Panadol and asked to wait. After about 3.5 hours, I finally had an X-ray done. It has now been over an hour since the X-ray, and I still haven’t received any update or medical assessment, just brief interactions with the nurses, who were kind but unable to do much more. What made this experience even more difficult is that the waiting room was empty. Only one person was ahead of me, and throughout all these hours only one baby came through the emergency doors and he was sent inside to infant department. When I asked for information, I was told the doctors were attending ambulance cases, but there was no communication, no clarity, and no reassurance. Being in pain, worried, and waiting without any information is incredibly stressful. I understand emergencies can be busy and unpredictable, but a simple update or acknowledgement can make a huge difference for someone who is scared and hurting. I truly hope the hospital can improve communication and patient care, because a little empathy goes a long way — especially in moments like this.
We have been at Sunshine Coast University Hospital since last Friday, and we honestly could not be more grateful for the care we received. From the moment we walked in, every single staff member treated us with kindness, professionalism, and genuine compassion. Over the past days, we’ve had around 30 different doctors, nurses, midwives, and support staff looking after us , and every single one of them has been incredible. During such an important and emotional moment in our lives, they made us feel safe, supported, and truly cared for. Our baby and mama are both happy and healthy, and we know that’s largely thanks to the dedication and expertise of this amazing team. We can’t thank you enough for everything you’ve done for our family. The Sunshine Coast community is incredibly lucky to have such an outstanding hospital and team of professionals. Forever grateful.
I am writing this review for other women in the hope they can avoid what I went through. I was advised after birth to see a physio due to a severe tear. The woman Vanessa who I saw had a complete lack of empathy, was very judgemental and seemed very annoyed when I didn't immediately give yes/no answers to her questionnare of boxes to be ticked. Notes say initialy the patient initial denied details, was vague. I felt completely unsupported at a very vulnerable time in my life. Having just given birth, and having travelled over 50mins with a newborn I left crying for the first and only time postpartum. I never returned. Luckily, I was recommended a private physio who was absolutely amazing. I am beyond grateful for her empathy and support at this time in my life and supporting me thorugh my long recovery. I hope other women seek out a private physio who truly supports them. I am lucky that I never suffered Post posrtum depression but I can see how situations like this could absolutely push women into or further into this. I hope there is some training for future physios. Women don't need emotionless robots at this time in their lives.
I cannot speak highly enough about this hospital! We had been to Gympie hospital for reduced fetal movements and were declined even having a CTG. We approached maternity here and were put in straight away to monitor baby! We were offered to be induced being 39+4 pregnant and started the induction that night. From being seen straight away, the doctors and midwife’s were amazing. They explained every step of the way as I was unsure of being induced. The facility’s are top notch with beautiful delivery and recovery rooms! We didn’t have one problem with any of the staff members here and felt well supported throughout the induction, baby being born, the after care throughout our 2 night stay and information provided upon discharge!!
I would like to express my gratitude to all of the staff, emergency triage, nurses and doctors. The emergency room was absolutely full with a 6-7 hours wait. I could see the nurses working so hard to handle the workload and the triage staff maintained their professionalism and kindness under these circumstances. Once I was seen to, I was treated with respect, kindness and a high level of professional care by the nurses and doctors over the 2 night stay. Due to the treatment I received and their high knowledge of emergency medicine, I am feeling much better and will have a life changing effect moving forward. Thank you so very much. Carmen Hough🙏🏼