If I could leave a zero star I would. I had been using Hinterland Accountants for at least 9 years, always had great service and communication. Little did I know that there are new owners for this business.
These guys made MASSIVE mistake on my and my husband's tax returns, which now needs a Tax Amendment. We also have not received our Tax Assessment after having paid our invoices.
Extremely poor communication. Nothing was ever sent to us to confirm details of anything. We always had to chase them. Phone was hardly ever answered. Could never actually talk to an accountant (seems they are all "outsourced and contracted")
I have ring several times for a returned phone call previous to the Christmas/New Year period and have heard nothing back.
Definitely DO not recommend this business at all. Next step is ACCC and the ombudsman.
Daniel Burnett
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July 20, 2025
Don’t use hinterland Accounting, they used to be a good accounting firm till the new owner came along,
They were giving false and misleading “Advice”, phone calls and emails left unanswered, and when they did answer the phone, they apparently charge for phone calls and emails. Really!!.
And when I decided to change accounting firms
They sent me this made up invoice for phone calls and correspondence, which had to be paid, for my documents to be released.
Im so glad that I’ve changed to a professional accounting firm and everything is back on track..
DONT RECOMMEND
BUSINESSES BEWARE !!
THE SPOT.
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April 09, 2025
We originally loved this accountant but once Brett the former principal left with no notification to clients - things spiraled. More staff left, emails and calls left un-answered, accounts becoming in arrears, terrible customer service from stressed staff who today advised me that not only had my accountant quit but so did 3 other accountants in the office. Behavior from the receptionist today was totally rude and uncalled for. Not usually one to leave a bad review but I was absolutely astounded by the treatment today. Would not recommend - businesses beware!
Eddie Burnett
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June 12, 2025
⭐ 1 star — RUN. Worst “accountant” experience in 31 years of business.
We first encountered ‘Rudy’ around 2010–2015 when he was advertising as a MYOB specialist on the Sunshine Coast. On that engagement, he destroyed our MYOB file through sheer incompetence — forcing us to purchase a new one at a cost of nearly $1,200. To make matters worse, he also charged us around $700 for that “service” — which resulted in nothing but damage and additional cost.
Fast forward to today — Rudy is now involved with Hinterland Accounting. We unknowingly engaged again after he purchased our previous accounting firm — which had been operated by true professionals. As soon as I connected the dots and recognised his name (I had it saved as NEVER HIRE), we ceased engagement.
We are an established business employing 75+ staff at peak periods and have been operating for over 30 years. In that time, Rudy is without question the most incompetent accountant (and individual) I have ever encountered. In my personal opinion, his advice was not only wrong — in some cases it bordered on conduct that I would consider highly questionable.
After paying for our 2024 returns, we were advised that they had been lodged — only to later discover this was false. We are in the process of lodging a formal complaint with the appropriate authorities and I am fully prepared to prove our experience in court, if required.
I am also aware that multiple staff have since left Hinterland Accounting, with reports of abusive behaviour and a complete lack of professionalism — another clear warning sign for any prospective client.
Finally — they refused to release our bookwork until we paid nearly $300 for a phone call (initiated by them) that lasted less than 20 minutes and, in our view, provided no meaningful value to our business.
I also note that the Entegra Shared Services Trust — through which this invoice was issued — lists involvement with the following firms:
Avance Gatton, Drew Stephenson Pty Ltd, FABsolutions, Hinterland Accountants & Advisors, Jtax, Latitude Tax & Advisory, and OBT Accounting & Tax.
Prospective clients should be aware of this and conduct their own due diligence before engaging with any related entity.
If you are a serious operator or a new player — I strongly recommend you avoid Hinterland Accounting while Rudy is involved. You have been warned.
RUN.
Bring on any litigation, Rudy. This country’s laws are amongst the strongest in the world to protect consumers and businesses from operators like you. I would be more than happy to test this in court.
In our experience, this operator took our money and failed to deliver what was promised. I truly hope this review helps protect others from experiencing what we have.
Kelly
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August 20, 2025
I have no words. Oh yes I do... unprofessional, rude, ignorant, ill informed, dreadful work ethic. During a stressful time in our lives; this firm made it 100 times worse. In absolute dismay at their attitude and approach to our situation.
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If I could leave a zero star I would. I had been using Hinterland Accountants for at least 9 years, always had great service and communication. Little did I know that there are new owners for this business. These guys made MASSIVE mistake on my and my husband's tax returns, which now needs a Tax Amendment. We also have not received our Tax Assessment after having paid our invoices. Extremely poor communication. Nothing was ever sent to us to confirm details of anything. We always had to chase them. Phone was hardly ever answered. Could never actually talk to an accountant (seems they are all "outsourced and contracted") I have ring several times for a returned phone call previous to the Christmas/New Year period and have heard nothing back. Definitely DO not recommend this business at all. Next step is ACCC and the ombudsman.
Don’t use hinterland Accounting, they used to be a good accounting firm till the new owner came along, They were giving false and misleading “Advice”, phone calls and emails left unanswered, and when they did answer the phone, they apparently charge for phone calls and emails. Really!!. And when I decided to change accounting firms They sent me this made up invoice for phone calls and correspondence, which had to be paid, for my documents to be released. Im so glad that I’ve changed to a professional accounting firm and everything is back on track.. DONT RECOMMEND BUSINESSES BEWARE !!
We originally loved this accountant but once Brett the former principal left with no notification to clients - things spiraled. More staff left, emails and calls left un-answered, accounts becoming in arrears, terrible customer service from stressed staff who today advised me that not only had my accountant quit but so did 3 other accountants in the office. Behavior from the receptionist today was totally rude and uncalled for. Not usually one to leave a bad review but I was absolutely astounded by the treatment today. Would not recommend - businesses beware!
⭐ 1 star — RUN. Worst “accountant” experience in 31 years of business. We first encountered ‘Rudy’ around 2010–2015 when he was advertising as a MYOB specialist on the Sunshine Coast. On that engagement, he destroyed our MYOB file through sheer incompetence — forcing us to purchase a new one at a cost of nearly $1,200. To make matters worse, he also charged us around $700 for that “service” — which resulted in nothing but damage and additional cost. Fast forward to today — Rudy is now involved with Hinterland Accounting. We unknowingly engaged again after he purchased our previous accounting firm — which had been operated by true professionals. As soon as I connected the dots and recognised his name (I had it saved as NEVER HIRE), we ceased engagement. We are an established business employing 75+ staff at peak periods and have been operating for over 30 years. In that time, Rudy is without question the most incompetent accountant (and individual) I have ever encountered. In my personal opinion, his advice was not only wrong — in some cases it bordered on conduct that I would consider highly questionable. After paying for our 2024 returns, we were advised that they had been lodged — only to later discover this was false. We are in the process of lodging a formal complaint with the appropriate authorities and I am fully prepared to prove our experience in court, if required. I am also aware that multiple staff have since left Hinterland Accounting, with reports of abusive behaviour and a complete lack of professionalism — another clear warning sign for any prospective client. Finally — they refused to release our bookwork until we paid nearly $300 for a phone call (initiated by them) that lasted less than 20 minutes and, in our view, provided no meaningful value to our business. I also note that the Entegra Shared Services Trust — through which this invoice was issued — lists involvement with the following firms: Avance Gatton, Drew Stephenson Pty Ltd, FABsolutions, Hinterland Accountants & Advisors, Jtax, Latitude Tax & Advisory, and OBT Accounting & Tax. Prospective clients should be aware of this and conduct their own due diligence before engaging with any related entity. If you are a serious operator or a new player — I strongly recommend you avoid Hinterland Accounting while Rudy is involved. You have been warned. RUN. Bring on any litigation, Rudy. This country’s laws are amongst the strongest in the world to protect consumers and businesses from operators like you. I would be more than happy to test this in court. In our experience, this operator took our money and failed to deliver what was promised. I truly hope this review helps protect others from experiencing what we have.
I have no words. Oh yes I do... unprofessional, rude, ignorant, ill informed, dreadful work ethic. During a stressful time in our lives; this firm made it 100 times worse. In absolute dismay at their attitude and approach to our situation.