Unfortunately, my experience hasn’t been great. I reached out with a simple yes or no question regarding something that had already been set up, and was surprised to receive a $66 invoice just for a short email response. That felt unreasonable, especially considering I had already paid for the original service.
I also had ongoing issues with my Xero accounts. I paid earlier in the year to have them fixed, but the problem kept returning. When I raised it again, it was finally resolved on the second attempt, but I was charged a second time for the fix. They gave me a 50% discount on that second charge, which tells me they likely knew the original job wasn’t done properly in the first place.
I expected clearer communication, better support, and more accountability. While the work may have been completed, the overall experience felt more transactional than genuinely supportive. Not the level of service I was hoping for.
Richie Kerr
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September 15, 2025
Always a delight to work with accounts 2 business when tax time rolls around. We have been using them for the past two years and are looking forward to a third. Would highly recommend if you are looking for an accountant who can navigate the confusing and translate it for easy understanding.
Martin Cossettini
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September 01, 2025
Its been a great experience with dealing with Janelle @ Accountants 2 Business, love the online tick box approach for tax preparation & the ability to have my sensitive information provided via a secure uploading data storage process.
Madeleine
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May 22, 2025
I've been doing my individual tax returns with Accountants 2 Business (formerly Chan & Naylor, but working with the same team) for years now. I've also sought out advice on finances and investment structuring, and they made getting an ABN a 2 minute job for me. Rapid replies, easy booking system. Both Janelle and Emma have always met my expectations, and I've been happy to make the trip since their office relocated a couple of years ago.
Jeanine Cullen
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April 15, 2025
Janelle and her team have been attending to our business accounting needs for over 30 years and I have always found Janelle to be professional, conscientious, reliable, honest and very patient with answering and attending to my many enquiries over the years. I have recommended Janelle and her team to family and friends and would not hesitate to do so again.
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Unfortunately, my experience hasn’t been great. I reached out with a simple yes or no question regarding something that had already been set up, and was surprised to receive a $66 invoice just for a short email response. That felt unreasonable, especially considering I had already paid for the original service. I also had ongoing issues with my Xero accounts. I paid earlier in the year to have them fixed, but the problem kept returning. When I raised it again, it was finally resolved on the second attempt, but I was charged a second time for the fix. They gave me a 50% discount on that second charge, which tells me they likely knew the original job wasn’t done properly in the first place. I expected clearer communication, better support, and more accountability. While the work may have been completed, the overall experience felt more transactional than genuinely supportive. Not the level of service I was hoping for.
Always a delight to work with accounts 2 business when tax time rolls around. We have been using them for the past two years and are looking forward to a third. Would highly recommend if you are looking for an accountant who can navigate the confusing and translate it for easy understanding.
Its been a great experience with dealing with Janelle @ Accountants 2 Business, love the online tick box approach for tax preparation & the ability to have my sensitive information provided via a secure uploading data storage process.
I've been doing my individual tax returns with Accountants 2 Business (formerly Chan & Naylor, but working with the same team) for years now. I've also sought out advice on finances and investment structuring, and they made getting an ABN a 2 minute job for me. Rapid replies, easy booking system. Both Janelle and Emma have always met my expectations, and I've been happy to make the trip since their office relocated a couple of years ago.
Janelle and her team have been attending to our business accounting needs for over 30 years and I have always found Janelle to be professional, conscientious, reliable, honest and very patient with answering and attending to my many enquiries over the years. I have recommended Janelle and her team to family and friends and would not hesitate to do so again.